The following document outlines the terms and conditions for the Victoria's Secret website.
Terms Correct as of 29/09/25
This website is operated by, and the goods are supplied by Next Retail Limited trading as Victoria’s Secret (“Victoria’s Secret”, “Next”, “we”, “us”, “our”).
Address: Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT
Company Registration Number: 04521150
VAT Registration Number: 179 7658 90
Authorised and regulated by the Financial Conduct Authority for credit-related activity
Contact Details:
Should you require any further assistance or information, you can email us Using this form.
Telephone:
0333 777 4554. For call charges contact your service provider.
Lines are open 8am to 9pm Monday to Friday and 8am to 7pm Saturday and Sunday. Telephone calls to and from Next are recorded and monitored to improve our service to our customers.
We may contact you for market research purposes. Click here to see our privacy policy.
Responsible Person under the General Product Safety Regulations
For any product safety issues please contact us. Contact details below.
| Responsible Person | Email Address |
| Next Retail Limited T/A Victoria’s Secret Product Legislation Team Desford Road, Enderby Leicester LE19 4AT www.victoriassecret.co.uk |
safety@next.co.uk |
These terms and conditions set out the basis on which you can use our website and place online orders. To register on the site and to place orders you must be aged 18 or over and a UK resident. By accessing this website and ordering goods from us online you are deemed to have understood and accepted these terms.
Your order for goods is accepted and a contract is formed between you and us at the point we dispatch the goods . A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched, we may not accept the order or you may cancel the order. Certain exceptions apply to this, such as orders for personalised items and goods, which cannot be cancelled by you once we have sent confirmation by email that your order has been received, as such goods may already be in production. For a list of exceptions to items you can return please see EXCEPTIONS TO THE RETURNS POLICY below.
For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. We shall continue to own any goods ordered by you until it has received payment in full, even though the goods may have already been delivered to you.
Purchases from Victoria’s Secret will be charged the day the goods are dispatched/purchased in-store.
Your Right to Cancel under Consumer Law
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 days after the day on which you received the goods you ordered. This excludes certain goods that we sell, for example, toiletries and cosmetics (where the seal has been broken), and pierced jewellery items.
You must inform us of your wish to cancel in writing either by letter, email, or using the cancellation form on the website (see below) or phone (0333 777 4554#) within a period of 14 days beginning on the day after the day you receive your goods. #for call charges, contact your service provider.
You must take reasonable care of the goods and not use them. You must return goods in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods, we will not be responsible for any loss or damage to them during transit. We recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS & REFUNDS section for details of how to return goods to us.
You must not return substitute or alternative items. If you do so, we reserve the right to send incorrectly returned items back to you at our discretion and you shall remain responsible for the cost of the original goods purchased. We reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigation. We may offset the amount you owe from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee.
Further details of how to return goods can be found in the RETURNS & REFUNDS section below.
Additional terms and conditions apply to cancelling orders for certain goods such as made-to-order items, large furniture items and domestic appliances. Please refer to the terms relating to the supply of those goods.
You may use the model cancellation form below if you wish to but you do not have to. You do however need to follow our Returns Process.
Model Cancellation Form
To Next Retail Limited trading as Victoria’s Secret, Desford Road, Enderby, Leicester LE19 4AT
I hereby give notice that I cancel my contract for the sale of the following goods:
Order received on: [insert date]
Name of customer: [insert]
Address of customer: [insert]
Signature of customer [if sent on paper]
Date: [insert]
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to return your order you must do so within 28 days from the day the goods were delivered to either (1) your home address; or (2) a store (if you elected for your items to be delivered to store). Please note this returns period is 14 days longer than the consumer law right of cancellation. This service is available in most stores and is free of charge. For details of your nearest store please call 0333 777 4554# or log on to www.victoriassecret.co.uk/store-locator. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section. #for call charges, contact your service provider.
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to return your order you must do so within 28 days from the day the goods were delivered to either (1) your home address; or (2) a store (if you elected for your items to be delivered to store).. Most returns collected by us from your home are charged at £2.50 (£2 in Northern Ireland only) per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card, Klarna, PayPal or Apple pay or your nextpay account, any charges will be deducted from your refund.
Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via a Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original dispatch note. Without this a return cannot be completed at a Evri Parcel Shop. Specific packaging or dispatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Evri Parcel Shop. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2.50 per return made. If you paid for the order by credit/debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid using your Next credit account, the return charge will be added to your account.
The following exceptions apply to our returns policy. For hygiene reasons, pierced jewellery items, cosmetics, toiletries cannot be returned if unwrapped or unsealed unless faulty. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating stores. This card cannot be used to purchase Online before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card. The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.
The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found please cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.
To check the balance at any time, call 0333 777 4554 in the UK or 1890886111# in the ROI. For call charges, contact your service provider.
The card will expire 24 months after last use or balance check and any remaining balance will be deducted.
We cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This card remains our property and is not a cheque guarantee, credit or charge card.We reserve the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.
We may suspend or terminate your ability to order additional items using your credit account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high. If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your available credit and request you pay down any outstanding balance in line with your monthly statements before closing your account. We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others.
Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time, for any objectively justified reason. We consider that a high returns rate may constitute such a reason.
If you are experiencing financial difficulties, please click here.
See below for all the methods we accept for payment of purchases from us.
Online
In-Store
Phone
Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 9pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement or delivery note. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.
Our standard courier delivery charge to home is £4.95 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 9pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, we will deliver by an alternative carrier and this may take longer. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
For full courier delivery charges, see the delivery charges section.
Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
The next day delivery service applies to most orders placed before 8pm. The next day delivery service is subject to stock and courier availability and demand. When the personal courier service is not available, we will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you order.
NB If the first 4/5 characters of any of these entries match your postcode (e.g. AB12 3xx), this information relates to you.
AB 31-35 41-54 52 ABERDEEN ; AB 36-38 55-56 83 NORTHERN HIGHLANDS ; EI (ZZ75) ALL 75 EIRE (REPUBLIC OF IRELAND) ; FK 17-21 85 ARGYLL ; GY 9 72 GUERNSEY ; HS 1-9 83 NORTHERN HIGHLANDS ; IM ALL 73 ISLE OF MAN ; IV ALL 83 NORTHERN HIGHLANDS ; KA 27 86 ARRAN ; KA 28 85 ARGYLL ; KW 0-14 83 NORTHERN HIGHLANDS ; KW 15-17 82 ORKNEY SHETLAND ; PA 20-78 85 ARGYLL ; PH 15-18 85 ARGYLL ; PH 19-29 32-33 45-48 83 NORTHERN HIGHLANDS ; PH 30-31 34-44 49-99 85 ARGYLL ; TR 21-25 37 CORNWALL ; ZE ALL 82 ORKNEY SHETLAND ;
Standard delivery charge to a Evri Parcel shop is £3.50. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.
Returns Information
If the whole order for which Delivery has been charged is returned, the £4.95 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods). Returns to store are free. Returns collected from your home cost £2.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. If you have any questions please go to www.victoriassecret.co.uk/help where we have a full range of information to help you, or call us on 0333 777 4554. For call charges contact your service provider.
This service allows orders placed by to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.
Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address. In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.
Free delivery offers are subject to availability. Free delivery and other offer codes remain our property, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order.
Representative 24.9% APR variable.
Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a Nextpay Credit Account.
A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with us.
You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in Victoria's Secret stores within the UK or online at https://www.victoriassecret.co.uk/.
To redeem your eVoucher instore take a print out of your eVoucher into any Victoria's Secret store or present your eVoucher email on your mobile phone.
eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher or refunded to the original method of payment. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.
Please note, the following terms apply to all incentives listed below.
Refer a Friend Scheme
Definitions:
Referred customer:
The customer receiving the invitation to opt into email marketing.
Referring customer:
The customer sending the invitation to friends.
The refer a friend scheme is available to selected customers, criteria predefined by Next Retail Limited (trading as Victoria’s Secret)
How it works for Referred customers:
How it works for Referring customers:
**Giveaway time** We’re celebrating National Underwear Day, offering the chance to win a £250 gift card for you and a friend… because self-love is a perfect way to be kind to yourself. To enter: make sure you’re following @victoriassecretuk and tag your friend in the comments. Good luck!
*Competition closes at 11:59pm on 13th August 2025. Winner will be selected at random and announced in the comments on 14th August 2025, and contacted via direct message to claim their prize. T&Cs apply.
Terms & Conditions
Illustrative Examples:
| 3 for 2 | Full Price | Discounted Price Paid |
| Item 1: | £7 | £4.90 |
| Item 2: | £7 | £4.90 |
| Item 3: | £6 | £4.20 |
| Total | £20 | £14 (£6 saving applied, equivalent to cheapest item bought) |
| 2 for £X | Full Price | Discounted Price Paid |
| Item 1: | £4.50 | £4.00 |
| Item 2: | £4.50 | £4.00 |
| Total | £9.00 | £8.00 (£1 saving applied, apportioned across qualifying items) |
| Buy 1 get 1 free | Full Price | Discounted Price Paid |
| Item 1: | £10 | £6.00 |
| Item 2: | £8 | £4.00 |
| Total | £18 | £10.00 (£8 saving applied, equivalent to cheapest item apportioned across qualifying items) |
| £69 Beauty Bundle | Full Price | Discounted Price Paid |
| Item 1: | £59 | £50.26 |
| Item 2: | £22 | £18.74 |
| Total | £81 | £69 (£12 saving applied, equivalent to cheapest item apportioned across qualifying items) |
Please note, the following terms apply to all multi-buy offers listed below.
This offer is valid across selected full price items which can be found here.
This offer applies when you purchase a selected 100ml EDP & the matching Mist or Lotion of the same fragrance.
This offer is available for online & retail purchases.
This offer is valid across selected full price items which can be found here.
This offer is available for online & retail purchases.
This offer is valid across selected full price items which can be found here.
This offer is available for online & retail purchases.
This offer is valid across selected full price items which can be found here.
This offer is available for online & retail purchases.
This offer is valid across selected full price items which can be found here.
This offer is available for online & retail purchases.
*Buy 4 single pairs of knickers, and receive the cheapest free.
This offer is valid across selected full price items which can be found here.
This offer is available for online & retail purchases.
In order to redeem your PIN you must have a Victoria’s Secret account. It's possible to receive a PIN without having a Victoria’s Secret account but it is not possible to redeem the PIN online without a Victoria’s Secret account. To hold a Victoria’s Secret account you must be over 18 and a UK resident. If you do not have a Victoria’s Secret account, you must visit victoriassecret.co.uk select My Account and register as a new customer. On registration, you must click the dropdown “Do You Have An Incentive Code” enter your PIN and complete registration.
For existing Victoria’s Secret account holders, the incentive can only be activated once the PIN is registered at the URL detailed with your PIN. It will not be valid via normal log in through victoriassecret.co.uk, you must click the offer button accompanying the PIN.
The incentive offer is valid for one order only until the date shown with your offer. This offer is only valid on orders made online at the URL stated with your PIN. It is not valid for use in store or for telephone orders. One incentive per customer only.
The PIN can only be used for purchases made online.
The incentive is only valid on orders that meet the condition of your PIN.
The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given so you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 PIN Offer, you will need to spend £100.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the PIN Offer, the balance must be paid by debit/credit card. If paying with a PIN Code and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with a PIN Code are subsequently returned, the value of the PIN Code will be deducted from the amount refunded. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of Victoria's Secret.
Victoria's Secret cannot accept responsibility for your online voucher PIN/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
Offer open to customers of Victoria's Secret, who are UK residents over 18 years old only.
Victoria's Secret reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
Your offer will be communicated to you and then will be automatically activated and loaded onto your account. The minimum spend will be stated on your offer communication. Your offer will then be automatically applied at checkout.
In order to redeem your PIN you must have a Victoria's Secret account. It's possible to receive a PIN without having a Victoria's Secret account but it is not possible to redeem the PIN online without a Victoria's Secret account. To hold a Victoria's Secret account you must be over 18 and a UK resident.
The incentive offer is valid for one order only until the date shown with your offer. It is not valid for use in store or for telephone orders. One incentive per customer only.
The incentive is only valid on orders that meet the condition of your PIN. If the order is returned, the money off incentive is not refundable.
The promotional offer cannot be exchanged for cash. No change or refund will be given. if you have a £10.00 off offer, you will need to spend £25.00 to ensure the offer is redeemed. The balance must be paid by debit/credit card. Your items will be charged at point of order. Where goods purchased online with an offer are subsequently returned, the value of the offer will be deducted from the amount refunded.
Offer open to customers of Victoria's Secret, who are UK residents over 18 years old only.
Victoria's Secret reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
Gift Cards may be used as full or part payment for goods purchased in participating Next stores in the UK, Ireland and online at next.co.uk. Exclusions apply. The Gift Card cannot be used to purchase the following items: Hammonds bedrooms, domestic appliances, Made 2 Measure.
Gift Cards cannot be purchased with another Gift Card or an e-voucher.
Gift Cards may be used to pay towards the balance of a Next Credit Account online or by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number (which can be found on your statement or delivery note). Please note a Gift Card cannot be used to pay the credit balance of the account used to purchase it in the first place.
You can top up the balance on your Gift Card at any time, in participating Next stores, up to a total maximum of £200 for Next Gift Cards.
Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.
The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.
The Gift Card cannot be exchanged for cash. No change or refund will be given
If you find a Gift Card please cut in two please return it to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, LE19 4AT.
To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
Your balance will be updated after every purchase and will be shown on your till receipt.
The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
Next cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This Gift Card remains the property of Next and is not a cheque guarantee, credit or charge card.
Next reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.
You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Next.
You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk. Exclusions apply. The eVouchers cannot be used for the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.
To redeem your eVoucher in-store take a print out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone.
eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay your credit account (but not the account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.
Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.
Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.
The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.
Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.
Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
New registration auto incentive
**Upto 70% off on selected lines. All items subject to availability.
If you do have a complaint please write to Victoria's Secret Customer Services, Gedding Road, Leicester, LE5 5DW or call 0333 777 4554 or email complaints@next.co.uk . Victoria’s Secret welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
You may be entitled to refer your complaint to the Financial Ombudsman Service www.financial-ombudsman.org.uk
These Terms of Use govern your conduct associated with the Customer Review Service offered by us. To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the Customer Review Service.
By submitting any content to Victoria's Secret, you represent and warrant that:
You further agree and warrant that you shall not submit any content:
For any content that you submit, you grant to us a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in our sole discretion, to violate our Customer Reviews & Ratings Policy or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission in line with our Customer Reviews & Ratings Policy. You acknowledge that you, not Victoria’s Secret, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that we and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Third Party Links
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site unless (a) you are authorised to do so as a matter of law; or (b) you have our express prior written agreement to do so.
Liability
We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
UK, EU and Channel Islands: The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Victoria’s Secret online may differ from prices in-store.
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
All orders for products are subject to availability.
We take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
If any of this information changes we will tell you by updating the terms and conditions online or by including details on or with your monthly statement, or by separate note to you.
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales. Any claims under this agreement are subject to the exclusive jurisdiction of the English courts based in England.
Copyright© Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.
The Victoria’s Secret logos and marks on this website are used by Next under license.
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